Future of Loyalty Podcast
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Welcome to The Future of Loyalty Podcast, with me, Tom Peace.
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The Future of Loyalty are a series of informative and engaging podcasts with a laser focus on the emerging trends within the customer loyalty, engagement and CRM sector. I invite industry leaders and subject matter experts to discuss future developments in customer strategy and all our discussions are focused on where the industry is going next. Our discussions are fuelled by a passion for new developments and innovations in the sector and we aim for about 20 minutes, perfect for your coffee break, lunchtime or your journey home.​​​
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Title
Duration
Published
The Importance of Social Media in Loyalty Programmes with Louisa Evans and Zsuzsa Kecsmar
September 25th, 2024
20m
Investigating the future of Retail Banking Customer Loyalty with Jas Shah
September 18th, 2024
40m
Understanding the emerging trends in Luxury Loyalty with John Russo
August 8th, 2024
29m
Understanding the emerging trends in CRM with Craig Kent
August 1st, 2024
32m
What's next for retention marketing with Tom Burrell
July 23rd, 2024
27m
The future of airline loyalty programmes with Richard Moore
July 16th, 2024
26m
The latest trends in customer experience with Ed Deason
July 10th, 2024
25m
The impact of psychology on loyalty programmes with Ben Stirling
June 19th, 2024
33m
Creating emotional connections through loyalty strategy with Lia Grimberg
June 11th, 2024
15m
The future of sustainability in loyalty with Bogdan Shkarupa
June 4th, 2024
15m
Is Blockchain the future platform for loyalty with Anke Hsu
May 29th, 2024
15m
Tim Mason's golden rule of marketing
April 25th, 2024
15m
Are Web3 and Blockchain going to be successful with Geert Roete
April 10th, 2024
15m
Shopper marketing solutions for grocery Andrew Mann and Anders Mittag
April 4th, 2024
15m
The Loyalty People and IMA Europe collaboration, with Dennis van den Berg
March 15th, 2024
14m
Challenges in grocery loyalty with Andrew Mann and Anders Mittag
February 9th, 2024
15m
Analysing Gen Z Behaviour to Loyalty Programs, with Jaimi Farrey
January 31st, 2024
16m
How will AI revolutionise Loyalty with James Mackenzie
January 19th, 2024
23m
What will the CMAs review of UK membership pricing mean with Tom Nichols
December 14th, 2023
13m